Ultra R/C Hobbies Shipping Policy
Thank you for choosing Ultra R/C Hobbies! We strive to provide you with a seamless and satisfactory shopping experience. This shipping policy outlines the details regarding the delivery of your orders.
- Orders are typically processed and prepared for shipment within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation.
- In case of any delays or issues with processing your order, we will notify you promptly.
- We currently offer shipping within Canada only. We do not ship internationally.
- For Canadian addresses, we offer the following shipping options:
- Free shipping for purchases over $100 (before tax).
- For orders below $100, there is a flat shipping rate of $20.
- Local shoppers have the option for free in-store pickup during regular business hours.
Oversized Shipping Charge:
- R/C vehicles may be subject to an additional oversized shipping charge due to their size and weight. The exact charge will be specified during the checkout process before finalizing your purchase.
- Once your order is shipped, we will provide you with a tracking number via email or any other communication method specified during the checkout process.
- You can use this tracking number to monitor the progress of your shipment.
Lost or Damaged Shipments:
- While we take utmost care in packaging and shipping your orders, unfortunate incidents may occur during transit. All orders are shipped through Canada Post via Xpresspost with insurance to ensure the safety of your package. In case your shipment is lost or arrives damaged, please contact our customer support team within 48 hours of receiving your order. We will work with you to resolve the issue promptly.
- It is essential to provide accurate and complete shipping addresses to ensure successful delivery. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.
If you have any further questions or need assistance with your order, please don’t hesitate to contact our customer support team at [email protected].