Effective Date: June 1, 2023

At Ultra R/C Hobbies, we strive to provide our customers with high-quality products and excellent service. We understand that occasionally, a customer may need to return or exchange an item. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds to ensure a smooth and satisfactory experience for our valued customers.

Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when purchased.
• Items that are damaged, used, or missing original packaging may not be eligible for return.
• Some items, such as opened electronic components or personalized products, may not be eligible for return due to their nature. Please check the product description or contact our customer support for further details.

Timeframe for Returns:

• Customers must initiate a return within 7 Days from the date of purchase.
• Returns requested after the specified timeframe may not be accepted.

Return Process:

• To initiate a return, customers must contact our customer support team by either email: [email protected] or phone: (306) 934-0573. Our support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
• Customers are responsible for the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item shipped.

Refunds:

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If the return is approved, we will initiate a refund to the original method of payment within 5 business days.
• Refunds may exclude any original shipping charges unless the return is due to our error.
• Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.

Exchanges:

• If you need to exchange an item for a different model, size, or color, please contact our customer support team.
• Exchanges are subject to product availability. If the requested item is out of stock, we will offer a refund or an alternative solution.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately.
• We may require you to provide photographs or other evidence of the damage or defect.
• We will work with you to resolve the issue promptly by offering a replacement, repair, or refund.

Non-Returnable Items:

• The following items are generally non-returnable:
  • Opened electronic components, such as transmitters, receivers, or ESCs.
  • Batteries, chargers, and other consumables once they have been used or opened.
  • Personalized or customized products.
  • Items that have been modified or altered from their original condition.

Store Credit:

• In certain cases, we may offer store credit instead of a refund. Store credit can be used towards future purchases at Ultra R/C Hobbies.
• Store credit is non-transferable and has no expiration date unless otherwise specified.

Policy Updates:

• Ultra R/C Hobbies reserves the right to modify or update this Return Policy at any time without prior notice.
• Any changes to the policy will be effective immediately upon posting on our website or other communication channels.

If you have any questions or require further assistance regarding our Return Policy, please contact our customer support team. We are here to assist you.